bdh99 Privacy Policy
Protecting your personal information is our top priority — learn how bdh99 collects, stores, and uses your data.
Table of Contents
1. Introduction and Applicability
bdh99 (https://bdh99.cam) is a trusted online betting and casino platform for Bangladesh. This Privacy Policy ("Policy") applies to all registered members and visitors who use the bdh99 website and services.
This Policy describes what types of personal information bdh99 collects, the purposes for which it is used, who it may be shared with, and how you can maintain control over your information. By using our services, you consent to the terms of this Privacy Policy.
This Privacy Policy should be read together with bdh99's Terms and Conditions and Responsible Gaming Policy. Both documents together form our complete user agreement.
2. Types of Information Collected
Information Collected at Registration
When you create an account at bdh99, we collect the following information:
- Full name (as it appears on your national identity card)
- Date of birth (for age verification — minimum 21 years)
- Mobile phone number (registered with bKash, Nagad, or Rocket)
- Email address
- Username and password
- Information about your preferred payment method
Identity Verification Information (KYC)
In compliance with applicable regulations in Bangladesh and to prevent financial fraud, bdh99 may request the following identity verification documents:
- Copy of National Identity Card (NID) or passport
- Selfie or photo ID verification
- Proof of payment method ownership (e.g., screenshot of bKash/Nagad mobile number)
- Transaction proof documents, where applicable
This information is used solely for identity verification and compliance with Anti-Money Laundering (AML) policies.
Automatically Collected Information
When you use the bdh99 platform, the following technical information is automatically collected:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Session duration and page navigation patterns
- Referral URL and exit page
- Click patterns and user behaviour data
- Geolocation information (at country and city level)
Transaction Information
To ensure financial transparency and security, we retain:
- Deposit and withdrawal history (amount, date, payment method)
- Detailed records of betting and gaming activity
- Bonus claims and wagering history
- Balance and points changes on the platform
3. Purposes of Information Use
bdh99 uses your personal information only for the following legitimate purposes:
Account Management
Creating, verifying, logging into, and securing accounts. Password recovery and session management.
Financial Transactions
Processing deposits and withdrawals via bKash, Nagad, and Rocket, and verifying the accuracy of transactions.
Customer Service
Helping resolve your issues and complaints, and providing 24/7 live chat support in Bengali.
Fraud Prevention
Detecting suspicious activity, preventing account misuse, and maintaining platform security.
Platform Improvement
Analysing user experience to improve new features and services, and displaying relevant content.
Legal Obligations
Complying with applicable laws and regulatory authority requirements, preparing financial reports, and maintaining records.
4. Information Sharing and Disclosure
bdh99 does not sell your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:
Service Provider Partners
To operate our services, we may share the minimum necessary information with trusted third-party technology partners (such as payment gateways, cybersecurity providers, and game software suppliers). These partners are contractually bound to uphold our privacy standards.
Legal Authorities
On the basis of valid legal directives, court orders, or lawful requests from regulatory authorities, we may be legally required to disclose necessary information to government authorities.
Business Transfers
If bdh99 undergoes a merger, acquisition, or business restructuring, user information may form part of the transferred assets. Users will be notified in advance in such cases.
With Your Consent
Beyond the cases listed above, none of your information will be disclosed to any other party without your explicit prior consent.
5. Cookies and Tracking
The bdh99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember your session information.
Types of cookies we use:
- Essential Cookies: Essential for maintaining login sessions, storing security tokens, and remembering language preferences. These cookies cannot be disabled.
- Functionality Cookies: Store your preferences such as display settings, theme, and notification preferences.
- Analytics Cookies: Used to analyse platform usage statistics, which helps us improve our services.
- Security Cookies: Used to detect and prevent harmful activity.
You can disable non-essential cookies through your browser settings. However, disabling cookies may limit some features of the platform.
6. Data Security Measures
bdh99 follows industry-standard security technologies and practices to keep your personal and financial information secure:
SSL Encryption
All data transfers are secured with 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewall and DDoS prevention systems are active at all times.
Access Control
Strict internal access controls — only authorised personnel can view information.
Encrypted Storage
All stored sensitive information is kept in encrypted form on secure servers.
While we make every effort to protect your information, no method of data transfer or storage over the internet can be guaranteed to be 100% secure. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.
7. Data Retention Period
bdh99 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations:
- Active Accounts: All information will be retained for as long as the account remains active.
- After Account Closure: Financial records and identity verification information are retained for a specified period in accordance with applicable law.
- Inactive Accounts: Data from long-term inactive accounts may be periodically reviewed and deleted where appropriate.
- Cookies and Session Data: Session cookies are automatically deleted when the session ends; persistent cookies remain until their set expiry date.
Information may be retained beyond the periods stated above if required by legal directive, ongoing investigation, or dispute resolution.
8. User Rights
As a bdh99 user, you have the following rights over your own personal information:
Right to Access
You may request at any time to know what information bdh99 holds about you and how it is being used. This request can be made through our support team.
Right to Correction
If any information in your profile is incorrect or incomplete, you may request that it be corrected. Proof of identity may be required to correct your name or date of birth.
Right to Deletion
You may request that your data be deleted by closing your account. However, some information must be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to the processing of information that is not essential to the operation of the service, particularly in the case of marketing communications.
To exercise any of the rights above, contact our 24/7 live chat support or email us at [email protected]. We will try to respond to your request within 7 business days.
9. Privacy of Minors
bdh99 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect any personal information from anyone under the age of 21.
Age verification is mandatory during the registration process. If any account holder is found to be under 21 years of age, their account will be immediately closed and the collected information will be securely deleted.
If you believe an underage person is using bdh99, please notify us immediately at [email protected].
10. Policy Changes
bdh99 may update this privacy policy from time to time. The policy may be revised due to changes in services, new legal requirements, or technical updates.
For any significant changes, we will:
- Display a notice on the website
- Notify registered users via email or live chat
- Update the "Last Updated" date at the top of the page
If you continue using bdh99 after any changes, you will be considered to have accepted the revised privacy policy. Therefore, it is recommended that you visit this page from time to time.
11. Contact & Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our privacy team will process your request as soon as possible.